Denise Tian Sze – Medium

Denise Tian Sze

Denise Tian Sze

Journey Map or Business Process Flow?

As a lean six sigma trained, it is almost a default to use business process flow when crafting the process. It is clear and…

Jan 2, 2023

Journey Map or Business Process Flow?

Jan 2, 2023

Denise Tian Sze

The reward system on mHealth

Many mobile apps use game mechanics to incentivise the users to increase engagement (performing tasks) with the services/solutions.

Jun 19, 2022

The reward system on mHealth

Jun 19, 2022

Denise Tian Sze

Thoughts on Self-Monitoring on mHealth

Self-monitoring or tracking is often a key feature in mHealth. The tracking involves clinical parameters (e.g. weight, blood pressure…

Mar 5, 2022

Thoughts on Self-Monitoring on mHealth

Mar 5, 2022

Denise Tian Sze

Designing for mHealth — Tailoring

Personalisation is a service curated based on user inputs, for example, Down Dog App. During the sign-up process, it prompted the users to…

Jan 11, 2022

Jan 11, 2022

Denise Tian Sze

Onboarding for mHealth

Onboarding is the first digital touchpoint/interaction between the users and mHealth providers. The design of the onboarding flow supports…

Nov 27, 2021

Nov 27, 2021

Denise Tian Sze

Good intended mHealth App fails all the time. What is missing? (intro)

mHealth App — mobile health applications, also refer as digital health programmes, bloom and die fast just as the wild mushroom in the…

Nov 15, 2021

Nov 15, 2021

Denise Tian Sze

Customer Journey Optimisation (3)

Three things you need to know about the images and product details on your shop.

Apr 22, 2021

Apr 22, 2021

Denise Tian Sze

Will dropshipping make you rich? My honest opinion.

Dropshipping is a retail fulfilment model that you do not need to keep the inventory at your premise; you focus on curating the store and…

Apr 8, 2021

Will dropshipping make you rich? My honest opinion.

Apr 8, 2021

Denise Tian Sze

Customer Journey Optimisation (2)

This is the continuation of Customer Journey Optimisation (1). It is written for business owners that have little idea on how to optimise…

Mar 26, 2021

Customer Journey Optimisation (2)

Mar 26, 2021

Denise Tian Sze

Customer Journey Optimisation (1)

Did you, the business owner, bias over a glossy e-commerce website and neglect what the customer needs?

Feb 26, 2021

Customer Journey Optimisation (1)

Feb 26, 2021

Denise Tian Sze

Denise Tian Sze

Learner. Reader. Explorer. Find out more about me at https://www.polywork.com/tiansze BMC: https://buymeacoffee.com/denisetsshee

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