Denise Tian SzeJourney Map or Business Process Flow?As a lean six sigma trained, it is almost a default to use business process flow when crafting the process. It is clear and…2 min read·Jan 2, 2023----
Denise Tian SzeThe reward system on mHealthMany mobile apps use game mechanics to incentivise the users to increase engagement (performing tasks) with the services/solutions.3 min read·Jun 19, 2022----
Denise Tian SzeThoughts on Self-Monitoring on mHealthSelf-monitoring or tracking is often a key feature in mHealth. The tracking involves clinical parameters (e.g. weight, blood pressure…4 min read·Mar 5, 2022----
Denise Tian SzeDesigning for mHealth — TailoringPersonalisation is a service curated based on user inputs, for example, Down Dog App. During the sign-up process, it prompted the users to…3 min read·Jan 11, 2022----
Denise Tian SzeOnboarding for mHealthOnboarding is the first digital touchpoint/interaction between the users and mHealth providers. The design of the onboarding flow supports…2 min read·Nov 27, 2021----
Denise Tian SzeGood intended mHealth App fails all the time. What is missing? (intro)mHealth App — mobile health applications, also refer as digital health programmes, bloom and die fast just as the wild mushroom in the…2 min read·Nov 15, 2021----
Denise Tian SzeCustomer Journey Optimisation (3)Three things you need to know about the images and product details on your shop.2 min read·Apr 22, 2021----
Denise Tian SzeWill dropshipping make you rich? My honest opinion.Dropshipping is a retail fulfilment model that you do not need to keep the inventory at your premise; you focus on curating the store and…5 min read·Apr 8, 2021----
Denise Tian SzeCustomer Journey Optimisation (2)This is the continuation of Customer Journey Optimisation (1). It is written for business owners that have little idea on how to optimise…2 min read·Mar 26, 2021----
Denise Tian SzeCustomer Journey Optimisation (1)Did you, the business owner, bias over a glossy e-commerce website and neglect what the customer needs?3 min read·Feb 26, 2021----